Please do not contact BCTC if you have problems with the SONA system. If you have problems logging on or getting kicked off the system, try the following:

1. Retrieve your password using the link on the left hand side of the screen.

2. Enable Cookies (see the help menu on the browser for how to do this).

3. Try a different web browser. You can download Internet Explorer, Netscape, and Mozilla for free. If you are using one of these browsers, try one of the others to see if that solves your login problem.

4. Try a different computer. If you are unable to login from your computer after trying the steps above, please try using another computer that is configured differently.

5. If all of these fail, contact the pool administrator. Management students: Psychology students:

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